FAQ/Shipping Information

PROCESSING + SHIPPING

All orders are tracked and shipped from NYC using USPS Priority Mail and First Class Package International Service.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. Orders are processed Friday-Saturday. During high volume sale periods, processing period is 1 week. After processing is finished, a tracking number is sent out.
  • Shipping time: Orders are picked up and shipped every Monday. US orders are shipped by USPS, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 3-7 days to arrive at their destination. International delivery usually takes about 1-2 weeks.
  • Imported products: Customers that order imported products like AirPod Cases will receive their order within 1 week of processing. 

RETURN POLICY

Due to the nature of the item and for sanitary purposes, Astrology Heaux does not accept returns, exchanges, cancellations, or refunds on any items that are already in processing.

Please contact our processing team with any questions or concerns at

astrologyheauxorders@gmail.com All emails are responded to within 1-2 business days:

Subject: Order# 

Body: Please include your full name and contact number.

 

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